Outsource customer services in Brazil and other Latin American countries with BrazilDesk. We build dedicated teams for your company to provide support in Portuguese, Spanish, and English.
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Our customer success outsourcing service differs from customer support, as the activities aim to ensure your customer continues using your service or product, buying more from you, and becoming a loyal customer of your brand.
It is a service entirely focused on customer relationship management, where strategies of approach, prompt service, and personalized interaction with the customer are paramount.
The customer support service for Software as a Service (SaaS) companies has been increasingly sought after in recent years, mainly because SaaS companies are predominantly tech companies operating in a hybrid/remote mode.
Our role here is to understand everything about your application to provide your customer with the best support, being quick, highly technological, knowledgeable about market changes, and fully interactive.
Customer Experience (CX) refers to a service that centralizes the customer, where every contact step with them is customized so that when they contact the support team, the agent communicates with the user as if they already know them, aware of their entire journey within the application or service you offer, that enforces customer engagement.
Our role here is to centralize your Brazilian customers so that they don’t realize they are consuming the services of an international company that is far away.
For many companies, having live and immediate support is crucial, and besides voice support, chat support is a lifesaver for many businesses. Our chat support is humanized, avoiding all those issues that chatbot-generated support can cause.
Most companies with an application (SaaS) need this service, as do companies in the gaming, banking, and tourism sectors.
Multilingual support is essential when you need a team to serve your customers throughout Latin America, using Portuguese for Brazil, Spanish for other LATAM countries, and English for internal communication between teams.
We offer trilingual agents, which allows you to streamline your team and feel a lighter impact on your budget.
Customer support in Portuguese is our initial proposal. Since we are in Brazil, we have a vast pool of talented workers to join the team.
Besides Brazil, we have Portugal and other African countries that have Portuguese as their native language, totaling an average of 260 million Portuguese speakers worldwide.
While we have 260 million Portuguese speakers worldwide, the number nearly doubles when we talk about Spanish speakers, totaling 538 million speakers. Most of these speakers are in Latin America, as well as in Spain and some other places around the globe.
Having a dedicated team in this language guarantees customized service for your customer.
Instead of having a team for one language and another for another language, why not use bilingual agents, whether in Portuguese and Spanish, Spanish and English, English and Portuguese, or Portuguese and English to expand your support?
That’s what we can do for you. Bilingual agents are a more economical way to extend your support team.
In the digital age, many companies accumulate followers on platforms like Telegram, Discord, Facebook, online forums, online groups, and social networks.
Having someone to take care of every interaction and represent the brand is crucial to engage these users quickly and at the same time extensively. Contact us if you need dedicated support for your online community.
BrazilDesk offers technical support outsourcing services (L1/L2) to help your customers when it comes to technical issues.
Our team of specialists is equipped to handle a wide range of technical issues, ensuring that your customers receive high-quality support whenever they need it.
This service is highly sought after by online gaming and casino (betting) companies that need fast support to interact with players, answer questions, and resolve technical and financial issues.
If you have a growing gaming platform, outsourcing dedicated player support is an excellent way to show you care about your customers and are there to help them.
We can assist you with a support team specialized in your platform.
Some companies need their number to receive calls in Brazil, and for this reason, BrazilDesk has collaborators who offer VoIP services – a virtual number where your customer is not charged when calling your office in Brazil or for support, depending on how your IVR is configured.
We can help you with all this customization, clarifying prices and functionalities.
If you are in the palm of your customer’s hand, it is massively important to have dedicated support for them in using the app.
With dedicated support for mobile applications, we can optimize the navigation, use, and understanding of your app by the user, ensuring precise and fast service.
This service combines other services seen here, such as BPO, SaaS customer support, and live chat, but the entire process can and should be customized according to your needs.
Fill out the form or e-mail us at: hello@brazildesk.com