Dedicated support teams trained in Gorgias for Shopify stores
Gorgias is one of the most powerful customer support platforms for Shopify stores, but it only delivers results when managed correctly.
BrazilDesk helps you outsource Gorgias support with trained agents who understand both the platform and the eCommerce workflows behind it.
We build and manage dedicated teams that operate inside Gorgias, handling tickets, automations, and customer interactions aligned with your brand.
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Fast Response!
Ticket management
Full inbox management including prioritisation, tagging, and response handling
Order and shipping support
Using Gorgias integrations to check order status, tracking, and customer history
Returns and refunds
Processing requests based on your policies with speed and accuracy
Customer inquiries
Product questions, order updates, and general support requests
Complaint resolution
Handling escalations with a focus on retention and customer satisfaction
Automation workflows
Supporting and operating within existing macros, rules, and automations
When customers reach out, they are not thinking about tickets or systems. They just want fast and accurate answers.
Your Gorgias setup allows agents to see order history, shipping status, and previous interactions in one place. That means faster decisions and fewer back-and-forth emails.
Our team works inside this environment to handle daily support such as order updates, shipping issues, returns, refunds, and product questions.
At the same time, we follow your tone of voice and brand guidelines to ensure every interaction feels consistent and aligned with your store.
For more complex situations, like complaints or escalations, the focus shifts from simply answering to retaining the customer and protecting your brand experience.
Good support in Gorgias is not just about replying quickly. It is about using the platform properly.
That includes working with tags to keep the inbox organised, using macros to maintain consistency, and following workflows that reduce manual work.
Our agents are trained to operate within your existing structure, but also to identify opportunities for improvement over time.
Small optimisations in how tickets are handled can significantly reduce response times and improve overall efficiency without increasing headcount.
Everything starts with understanding your setup.
We look at how your Gorgias account is organised, how tickets flow, which macros you use, and where bottlenecks happen. From there, we build a team that fits your exact needs.
Recruitment and training are fully handled on our side, with a strong focus on Shopify and eCommerce support scenarios.
Once the team is live, we manage daily operations, monitor quality, and make sure performance stays consistent.
From your perspective, it feels like having an internal team, but without dealing with hiring, training, or management overhead.
Fill out the form or e-mail us at: hello@brazildesk.com